E-Commerce Policies

1. Terms and Conditions

1.1 Introduction

Welcome to shopping.guwahati.com (“Website”), operated by Rongjeng Technologies Private Limited (“Company”, “we”, “us”, or “our”). These Terms and Conditions (“Terms”) govern your use of our website and services. By accessing or using our website, you agree to be bound by these Terms.

1.2 Definitions

• “User” refers to any individual or entity accessing or using the website
• “Products” refers to all goods, services, and digital content available on the website
• “Order” refers to a request to purchase products through the website
• “Account” refers to the user profile created on the website

1.3 Acceptance of Terms

By using this website, you confirm that you are at least 18 years of age or have parental/guardian consent. If you do not agree with any part of these Terms, you must not use our website.

1.4 User Account

1. You may need to create an account to access certain features
2. You are responsible for maintaining the confidentiality of your account credentials
3. You must provide accurate and complete information during registration
4. You are liable for all activities that occur under your account
5. We reserve the right to suspend or terminate accounts for violation of these Terms

1.5 Product Information and Pricing

1. We strive to provide accurate product descriptions and pricing
2. All prices are in Indian Rupees (INR) and include applicable taxes unless stated otherwise
3. We reserve the right to modify prices without prior notice
4. Product availability is subject to change without notice
5. Colors and images may vary from actual products due to display settings

1.6 Order Processing

1. All orders are subject to acceptance and availability
2. We reserve the right to refuse or cancel orders at our discretion
3. Order confirmation does not guarantee product availability
4. Payment must be completed before order processing
5. We may request additional verification for certain orders

1.7 Payment Terms

1. We accept payments through Razorpay payment gateway
2. Accepted payment methods include credit cards, debit cards, net banking, UPI, and digital wallets
3. All payments are processed securely through encrypted channels
4. Failed transactions will be refunded within 5-7 business days
5. Additional charges by banks or payment providers are not our responsibility

1.8 Intellectual Property

All content on this website, including but not limited to text, graphics, logos, images, and software, is the property of Rongjeng Technologies Private Limited and is protected by copyright and trademark laws.

1.9 Prohibited Uses

Users are prohibited from:

• Using the website for any unlawful purpose
• Attempting to gain unauthorized access to our systems
• Interfering with the website’s functionality
• Uploading malicious content or viruses
• Violating any applicable laws or regulations

1.10 Limitation of Liability

Rongjeng Technologies Private Limited shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of this website or products purchased herein.

1.11 Governing Law

These Terms shall be governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts in Guwahati, Assam.

2. Privacy Policy

2.1 Information We Collect

We collect the following types of information:

2.1.1 Personal Information

• Name, email address, phone number
• Billing and shipping addresses
• Payment information (processed securely through Razorpay)
• Date of birth and gender (optional)

2.1.2 Technical Information

• IP address and browser information
• Device information and operating system
• Cookies and usage data
• Website interaction and navigation patterns

2.2 How We Use Your Information

1. To process and fulfill your orders
2. To communicate with you about your purchases
3. To provide customer support
4. To improve our website and services
5. To send promotional communications (with consent)
6. To comply with legal obligations
7. To prevent fraud and enhance security

2.3 Information Sharing

We may share your information with:

• Payment processors (Razorpay) for transaction processing
• Shipping partners for order delivery
• Legal authorities when required by law
• Service providers who assist in our operations

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

2.4 Data Security

1. We implement industry-standard security measures
2. All payment information is processed through secure, PCI-compliant systems
3. We use SSL encryption for data transmission
4. Access to personal information is restricted to authorized personnel
5. Regular security audits are conducted

2.5 Cookies Policy

We use cookies to enhance your browsing experience. Cookies help us:

• Remember your preferences and login status
• Analyze website traffic and user behavior
• Provide personalized content and recommendations
• Improve website functionality and performance

2.6 Your Rights

You have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your data
• Opt-out of marketing communications
• Data portability

2.7 Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, and resolve disputes.

2.8 Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites.

3. Return, Refund & Cancellation Policy

3.1 Return Policy

3.1.1 Return Eligibility

• Items must be returned within 7 days of delivery
• Products must be unused, unwashed, and in original condition
• All original tags, labels, and packaging must be intact
• Products must be free from any damage, stains, or alterations

3.1.2 Non-Returnable Items

• Perishable goods and food items
• Personal care and hygiene products
• Customized or personalized items
• Undergarments, swimwear, and intimate apparel
• Digital downloads and gift cards
• Items damaged by misuse or normal wear

3.1.3 Return Process

1. Contact our customer service at sales@guwahati.com within 7 days
2. Provide order number and reason for return
3. Receive return authorization and shipping instructions
4. Pack items securely with original packaging
5. Ship items to our designated return address
6. Return shipping costs are borne by the customer unless the item is defective

3.2 Refund Policy

3.2.1 Refund Processing Time

Payment Method	Refund Timeline
Credit/Debit Cards	5-7 business days
Net Banking	5-7 business days
UPI	3-5 business days
Digital Wallets	3-5 business days
Cash on Delivery	7-10 business days (bank transfer)

3.2.2 Refund Types

• Full Refund: For defective, damaged, or wrong items shipped
• Partial Refund: For items returned in unsatisfactory condition
• Store Credit: May be offered as an alternative to cash refund

3.2.3 Refund Deductions

• Return shipping charges (unless item is defective)
• Packaging and handling fees for damaged returns
• Restocking fee for certain product categories

3.3 Cancellation Policy

3.3.1 Order Cancellation by Customer

• Orders can be cancelled within 24 hours of placement
• Cancellation requests after 24 hours are subject to approval
• Orders that have been shipped cannot be cancelled
• Full refund will be processed for successfully cancelled orders
• Cancellation can be requested through customer service or user account

3.3.2 Order Cancellation by Company

We reserve the right to cancel orders in the following circumstances:

• Product unavailability or stock shortage
• Pricing errors or technical glitches
• Payment verification failure
• Suspected fraudulent activity
• Force majeure events

3.4 Exchange Policy

• Size exchanges are available within 7 days of delivery
• Color exchanges subject to availability
• Exchange shipping costs are borne by the customer
• Only one exchange per order is permitted
• Price differences must be settled for upgraded items

3.5 Damaged or Defective Items

1. Report damaged or defective items within 48 hours of delivery
2. Provide clear photographs of the damage
3. We will arrange free return pickup for such items
4. Full refund or replacement will be provided
5. Additional compensation may be provided for inconvenience

4. Shipping Policy

4.1 Shipping Coverage

• We ship pan-India to all serviceable PIN codes
• Currently serving major cities and towns across India
• Rural and remote area delivery subject to courier availability
• International shipping is not available at present

4.2 Shipping Partners

We work with reliable logistics partners including:

• Blue Dart Express
• DTDC Courier
• Delhivery
• India Post
• Ekart Logistics

4.3 Processing Time

4.3.1 Order Processing

Product Category	Processing Time
Ready-to-ship items	1-2 business days
Made-to-order items	3-5 business days
Customized products	5-7 business days
Pre-order items	As specified on product page

4.3.2 Cut-off Times

• Orders placed before 2:00 PM IST are processed the same day
• Orders placed after 2:00 PM IST are processed the next business day
• Weekend orders are processed on the next business day
• Holiday orders are processed after the holiday period

4.4 Delivery Timeline

4.4.1 Standard Delivery

Location	Delivery Time	Shipping Charges
Guwahati Metro	1-2 business days	₹50 (Free above ₹999)
Assam (Other Cities)	2-4 business days	₹75 (Free above ₹1499)
North East India	3-5 business days	₹100 (Free above ₹1999)
Major Indian Cities	3-6 business days	₹99 (Free above ₹1999)
Other Locations	5-8 business days	₹149 (Free above ₹2499)

4.4.2 Express Delivery

• Available for Guwahati metro area
• Same-day delivery for orders placed before 12:00 PM
• Express delivery charges: ₹150
• Available Monday to Saturday
• Subject to product availability and address serviceability

4.5 Shipping Charges

4.5.1 Standard Shipping Rates

• Calculated based on delivery location and order value
• Free shipping available above specified order values
• Additional charges for oversized or heavy items
• COD charges: ₹50 extra on all Cash on Delivery orders

4.5.2 Special Shipping Services

• Installation Service: ₹299 (for applicable products)
• White Glove Delivery: ₹499 (for furniture and large items)
• Time Slot Delivery: ₹99 extra (where available)

4.6 Order Tracking

1. Tracking information sent via SMS and email
2. Real-time tracking available on website and mobile app
3. Track orders using AWB number or order ID
4. Delivery updates provided at each checkpoint
5. Customer support available for tracking assistance

4.7 Delivery Guidelines

4.7.1 Delivery Requirements

• As per standard delivery practices of different shipping partners.

4.7.2 Delivery Attempts

• Maximum 3 delivery attempts will be made
• 24-hour notice given before each attempt
• Customer can reschedule delivery through tracking link
• Undelivered orders returned to warehouse after 3 failed attempts
• Return shipping charges applicable for failed deliveries

4.8 Special Circumstances

4.8.1 Delays Due to External Factors

• Natural disasters and extreme weather conditions
• Political unrest or bandh/strikes
• Courier service disruptions
• Festival seasons and peak sale periods
• Remote location accessibility issues

4.8.2 COVID-19 Safety Measures

• No special reference.

4.9 Packaging

• Eco-friendly packaging materials used
• Tamper-evident sealing for all packages
• Fragile items packed with extra protection
• Water-resistant packaging for monsoon deliveries
• Branded packaging for gift orders