Privacy Policy

Effective Date: October 2025
Last Updated: October 2025

At Shillong.com Store, protecting your privacy and personal information is our highest priority. This Privacy Policy explains how we collect, use, share, and protect your information when you visit or make a purchase from store.shillong.com. By using our website, you consent to the terms of this Privacy Policy.

1. Information We Collect

We collect personal information to provide and improve our services. This includes:

• Information You Provide: Your name, contact number, email, billing/shipping address, payment details, reviews, and feedback when you place an order or contact us.
• Information from Others: Updated address or payment details from delivery and payment partners to ensure smooth transactions.
• Automatically Collected Information: Your IP address, browser type, device information, and browsing behavior through cookies and analytics tools.

2. How We Use Your Information

We use your personal information to:

• Process and deliver your orders;
• Communicate with you about your account or purchases;
• Provide personalized product recommendations and promotions;
• Improve our website, products, and customer service;
• Prevent fraudulent or unauthorized transactions;
• Comply with applicable laws and regulations.

We never sell or rent your personal data to third parties.

3. Disclosure of Information

Your personal data may be shared with:

• Trusted third-party partners such as payment processors, courier services, and IT providers;
• Government or regulatory authorities where required by law;
• Business successors in the event of a merger or reorganization.

All service partners are required to follow strict data confidentiality and security practices.

4. Retention of Information

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Policy or as required by law. Once no longer needed, your data is securely deleted or anonymized.

5. How We Protect Your Information

• All payment transactions are encrypted for security.
• Access to personal data is restricted to authorized staff only.
• We maintain secure servers and use modern data protection tools.

While we take all reasonable precautions, no online system is 100% secure. Please contact us immediately if you suspect unauthorized use of your account.

6. Cookies and Tracking Technologies

We use cookies to enhance your browsing experience and track site performance. You can adjust your browser settings to refuse cookies, but this may limit some features of our website.

7. Your Rights

You have the right to:

• Access and correct your personal data;
• Request deletion of your data (where legally permissible);
• Withdraw consent for marketing communications;
• Object to or restrict certain types of data processing.

To exercise these rights, email us at sales@shillong.com.

8. Children’s Privacy

Our services are intended for users aged 18 and above. We do not knowingly collect information from minors. If you believe we have received such information, please contact us for prompt removal.

9. Updates to This Policy

We may update this Privacy Policy periodically. The latest version will always be available at store.shillong.com/privacy-policy. Your continued use of the website after any updates signifies your acceptance of the revised terms.

10. Contact Us

If you have questions or concerns regarding this Privacy Policy, please contact: