Privacy Policy

This Privacy Policy explains how shopping.guwahati.com ("we", "us", "the Platform") collects, uses, and protects your information when you use our website to purchase merchandise or event tickets.

Information We Collect

Name, email address, and phone number, provided at checkout
Shipping address, for orders that include physical merchandise
GST/business details (company name, GSTIN, business address), if you opt to request a GST invoice
Order history and transaction records

We do not collect or store your payment card, UPI, or banking details. All payments are processed directly by our payment partner, Cashfree Payments, under their own security and privacy standards.

How We Use Your Information

To process and fulfil your orders, including issuing tickets and shipping merchandise
To send order confirmations, invoices, and updates related to your purchase
To respond to support requests
To comply with applicable tax and legal requirements (e.g. GST invoicing)

Sharing of Information

We share necessary order information with:

Cashfree Payments, to process your payment
[Shipping/courier partner name], to deliver physical merchandise
Event organisers, where required to administer entry for ticketed events

We do not sell your personal information to third parties.

Data Retention

We retain order and transaction records for as long as required under applicable Indian tax and business record-keeping laws.

Your Rights

You may request access to, correction of, or deletion of your personal information by contacting us at support@guwahati.com, subject to our legal obligation to retain certain transaction records.

Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page.

Contact

Questions about this policy can be sent to support@guwahati.com.

Last updated: [date]