Shipping & Delivery Policy

This policy applies to physical merchandise purchased through shopping.guwahati.com. Event tickets are delivered digitally (see below) and are not shipped.

Merchandise Shipping

Processing time: Orders are typically processed within [X] business days of payment confirmation.
Shipping charges: A flat shipping fee is applied at checkout, shown before you complete payment.
Delivery timeframe: Estimated delivery is [X–Y] business days from dispatch, depending on your location. This is an estimate, not a guarantee.
Areas served: [Specify — e.g. all of India / specific states / etc.]
Tracking: [Specify if tracking information is provided, and how.]

Delays

Delivery timelines may be affected by factors outside our control, including courier delays, weather, or regional disruptions. We will make reasonable efforts to keep you informed of significant delays.

Event Tickets

Tickets are issued digitally via email immediately upon successful payment, with a unique QR code for entry. No physical shipment is involved.

Non-Delivery / Issues

If your order has not arrived within the expected timeframe, please contact us at support@guwahati.com with your order ID.

Last updated: [date]